Shipping Policy

Effective Date: January 17, 2025

At DIAMONDGLITTZ, we are committed to delivering your luxury jewelry quickly and safely. This Shipping Policy outlines the details of how we handle your orders, including shipping methods, processing times, and shipping rates. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Times

  • Processing Time: All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed on weekends or holidays.
  • Custom Orders: Custom and personalized jewelry may take additional time to process. Production times for custom orders will be specified on the product page or during checkout. Custom items are not eligible for expedited shipping.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to ensure you receive your order in a timely manner. Shipping times are estimates and may vary based on location, shipping carrier, and unforeseen circumstances.

  • Standard Shipping: Delivery within 5-7 business days from the date of shipment.
  • Expedited Shipping: Delivery within 2-3 business days from the date of shipment. Additional charges apply for expedited shipping.
  • Overnight Shipping: Next-day delivery, available for an additional fee. Available only for orders placed before 12 PM (noon) EST.

Note: These are estimated delivery times, and we cannot guarantee specific delivery dates. Actual delivery may vary due to factors such as carrier delays or inclement weather.

3. Shipping Charges

  • Shipping Costs: Shipping costs will be calculated at checkout based on the size and weight of your order, as well as your shipping address.
  • Free Shipping: We occasionally offer promotions that include free standard shipping. Please refer to the specific promotion details for eligibility requirements.

4. Shipping Restrictions

  • Domestic Shipping: We currently ship to locations within the United States.
  • International Shipping: At this time, DIAMONDGLITTZ does not offer international shipping. If you are located outside of the United States and would like to inquire about shipping options, please contact us at info@diamondglittz.com.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your shipment via the carrier’s website.

6. Shipping Delays

While we make every effort to ensure timely delivery, there may be situations beyond our control that could cause delays, including but not limited to:

  • Weather conditions
  • Shipping carrier delays
  • Holidays and peak seasons
  • Customs or import/export issues (for international orders)

If your order is delayed, please check the tracking information or contact our customer service team for updates.

7. Lost or Damaged Packages

  • Lost Packages: If your order has been confirmed as delivered, but you have not received it, please contact the carrier first to file a claim. If the carrier cannot assist, please contact us at info@diamondglittz.com. We will work with you to resolve the issue.
  • Damaged Packages: If your order arrives damaged, please contact us within 5 days of delivery. Provide photos of the damaged packaging and products so we can assist with filing a claim and arranging for a replacement or refund.

8. Address Accuracy

Please ensure that the shipping address you provide at checkout is correct and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you notice an error in your shipping information after placing your order, please contact us immediately at info@diamondglittz.com.

9. Signature Requirement

For high-value orders, we may require a signature upon delivery to ensure safe receipt of your jewelry. This will be specified during checkout and reflected in the shipping confirmation.

10. Contact Us

If you have any questions or concerns about shipping, please reach out to our customer service team:

DIAMONDGLITTZ
710 Great Apts Brk
Victor, New York, 14564
Phone: (585) 398-7935
Email: info@diamondglittz.com
Website: diamondglittz.com

This Shipping Policy outlines the key details about processing times, shipping methods, costs, and delivery expectations for DIAMONDGLITTZ. Feel free to tailor it to match the specific needs of your business, such as adding more shipping options or adjusting timelines. Let me know if you need further adjustments!