Sales Policy

Effective Date: January 17, 2025

At DIAMONDGLITTZ, we are dedicated to providing our customers with high-quality luxury jewelry and exceptional service. This Sales Policy outlines the terms and conditions that govern the purchase of products from our website. By placing an order with us, you agree to the terms set forth in this policy.

1. Order Processing

  • Order Confirmation: After you place an order, you will receive an email confirmation with details about your purchase, including the products ordered, the total price, and your shipping information. Please review the order carefully to ensure accuracy.
  • Order Fulfillment: Orders are processed Monday through Friday (excluding holidays) and typically ship within 1-2 business days after payment is confirmed. In the case of any delays or issues with your order, you will be notified promptly via email.

2. Pricing and Payments

  • Pricing: All prices are listed in U.S. Dollars (USD). Prices are subject to change without notice. The price shown at checkout is the final price, including any applicable taxes and shipping fees.
  • Payment Methods: We accept payments through major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods. Payment is processed at the time of checkout.
  • Sales Tax: Sales tax is applied to orders based on the shipping address in accordance with applicable state and local laws.

3. Product Availability

  • Stock Availability: We strive to keep our website up to date with available inventory. However, there may be times when an item is out of stock or unavailable. If this occurs, we will notify you as soon as possible and provide you with options for canceling or modifying your order.
  • Custom Orders: Custom or personalized jewelry is made to order. As such, production times may vary, and custom orders are subject to additional terms and conditions. Please ensure that you provide accurate information for personalized items, as they are non-returnable unless defective.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to meet your needs. Delivery times and shipping costs are calculated at checkout based on the size and weight of your order, as well as your shipping address.
  • Shipping Restrictions: We currently ship to locations within the United States. If you wish to ship internationally, please contact us at info@diamondglittz.com for more information.
  • Delivery Time: Shipping times may vary depending on the shipping method chosen and the destination. Once your order has shipped, you will receive tracking information via email.

5. Returns, Refunds, and Exchanges

  • Returns: You can return most items within 30 days of receiving your order, provided they are in their original condition and packaging. Please refer to our Refund and Returns Policy for more details on how to initiate a return.
  • Refunds: Refunds will be processed to the original payment method after we have received and inspected the returned items. Shipping costs are non-refundable unless the return is due to a mistake on our part.
  • Exchanges: If you would like to exchange an item, please contact our customer service team to arrange for an exchange, subject to product availability.

6. Order Cancellations

  • Cancellation Requests: If you wish to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we cannot guarantee cancellation. However, if your order has not yet been processed or shipped, we will do our best to accommodate your request.
  • Non-Cancellable Items: Custom or personalized items cannot be canceled once the order has been confirmed and production has begun.

7. Customer Responsibilities

  • Accurate Information: Please ensure that all the information you provide, including your shipping address and payment details, is accurate and complete. We are not responsible for orders delayed or lost due to incorrect or incomplete information.
  • Contact Information: It is important that we have up-to-date contact information in case we need to reach you regarding your order. Please notify us of any changes to your email or shipping address as soon as possible.

8. Limitations of Liability

  • DIAMONDGLITTZ is not responsible for any delays or failures in performance of our obligations due to events beyond our control, including but not limited to, natural disasters, government restrictions, or issues with our third-party service providers (e.g., shipping carriers).
  • Product Descriptions: While we make every effort to ensure that product descriptions, images, and pricing are accurate, we cannot guarantee that all information on the website is free from errors. If you encounter a discrepancy, please contact us for clarification.

9. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy regularly for any updates or changes.

10. Contact Us

If you have any questions regarding this Sales Policy or need assistance with your order, please contact us:

DIAMONDGLITTZ
710 Great Apts Brk
Victor, New York, 14564
Phone: (585) 398-7935
Email: info@diamondglittz.com
Website: diamondglittz.com

This Sales Policy outlines the key terms for ordering, pricing, shipping, returns, and cancellations at DIAMONDGLITTZ. Feel free to customize it to better fit your specific business practices and legal requirements. Let me know if you need further modifications!