Sales Policy

Effective Date: December 20, 2024

Welcome to Diamond Glittz (“we,” “our,” or “us”). This Sales Policy outlines the terms and conditions for purchasing natural diamond products from our website, diamondglittz.com. By placing an order, you agree to the terms set forth in this policy.

1. Product Information

  1. Accurate Descriptions: We strive to provide accurate descriptions and images of our products. Slight variations in color, size, or clarity may occur due to the unique nature of natural diamonds.

  2. Certifications: All diamonds come with accompanying certificates, where applicable, detailing their characteristics and authenticity.

  3. Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue items without prior notice.

2. Pricing and Promotions

  1. Currency: All prices are listed in USD.

  2. Taxes: Applicable sales tax will be calculated at checkout based on your location.

  3. Promotions: Discounts and promotional offers are subject to specific terms and expiration dates. Only one discount code may be used per order unless stated otherwise.

  4. Pricing Errors: In the event of a pricing error, we reserve the right to cancel affected orders and notify the customer.

3. Ordering Process

  1. Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review it carefully.

  2. Order Changes: Orders cannot be modified once they are processed. Contact us promptly at info@diamondglittz.com for urgent issues.

  3. Order Cancellations: Orders can be canceled before shipping. Once shipped, cancellations are not possible.

4. Payment Terms

  1. Payment Methods: We accept major credit cards, PayPal, and other payment options displayed at checkout.

  2. Secure Transactions: Payments are processed securely using encryption technologies to protect your financial information.

  3. Failed Payments: If a payment fails, the order will not be processed. Ensure accurate payment information or contact your bank for assistance.

5. Shipping and Delivery

  1. Shipping Policy: For detailed information about shipping options, timelines, and costs, refer to our Shipping Policy.

  2. Delivery Delays: We are not responsible for delays caused by shipping carriers but will assist in resolving issues.

  3. International Shipping: Customers are responsible for customs duties, taxes, and other applicable fees for international shipments.

6. Returns and Refunds

  1. Return Policy: For details on return eligibility and procedures, please refer to our Returns Policy.

  2. Damaged or Incorrect Products: Notify us within 7 days of receiving a damaged or incorrect product to arrange for a replacement or refund.

7. Customer Responsibilities

  1. Accurate Information: Provide accurate billing and shipping information at checkout to avoid delays or issues.

  2. Review Orders: Double-check product details, sizes, and quantities before confirming your purchase.

8. Contact Us

If you have any questions about this Sales Policy, please contact us:

Address: 710 Great Apts Brk, Victor, New York(NY), 14564
Phone: (585) 398-7935
Email: info@diamondglittz.com
Website: diamondglittz.com

Thank you for shopping with Diamond Glittz. We appreciate your business and strive to provide a seamless and enjoyable shopping experience!