Refund and Returns Policy

Effective Date: January 10, 2025

At DIAMONDGLITTZ, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 30-day return and refund policy. Please review the following guidelines to understand our process for returns and refunds.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original condition and unused.
  • The item must be returned within 30 days of the delivery date.
  • The item must be in its original packaging, including any certificates of authenticity or tags.
  • Custom or personalized jewelry is not eligible for return unless the product is defective or incorrect.

2. How to Return an Item

If you would like to return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@diamondglittz.com within 30 days of receiving your order. Please include your order number and the reason for the return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Packaging: Carefully package your item to prevent damage during return shipping. Be sure to include all original materials such as boxes, tags, and certificates of authenticity.
  4. Ship the Return: Send the item back to the address provided by our customer service team. You are responsible for return shipping costs, unless the item is defective or the return is due to our error.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. Please note:

  • Refunds will be issued to the original payment method used during checkout.
  • You will receive an email notification once your refund has been processed.
  • The refund will be processed within 5-7 business days after we receive the item.
  • Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).

4. Exchanges

If you would like to exchange your item for a different product, please contact our customer service team at info@diamondglittz.com. We will assist you in selecting an alternative piece and provide instructions for the exchange process. Please note that exchanges are subject to product availability.

5. Defective or Damaged Items

If your item is defective, damaged during shipping, or incorrect, we will cover the cost of return shipping. Please contact us within 5 days of receiving the damaged or defective item to arrange for a return and refund or exchange.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or personalized jewelry.
  • Items that have been altered or resized by a third party.
  • Items that are not in their original condition (e.g., worn, damaged, or scratched).

7. Sale and Discounted Items

Items purchased during a sale or with a discount are eligible for return or exchange, provided they meet the conditions outlined in this policy.

8. Shipping Costs

You are responsible for return shipping costs, unless the return is due to a mistake on our part (such as a defective or incorrect item). We recommend using a tracked shipping service to return your item, as we cannot be held responsible for items lost or damaged during return shipping.

9. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please do not hesitate to contact us:

DIAMONDGLITTZ
710 Great Apts Brk
Victor, New York, 14564
Phone: (585) 398-7935
Email: info@diamondglittz.com
Website: diamondglittz.com

This Refund and Returns Policy outlines the process for returns, refunds, and exchanges at DIAMONDGLITTZ, including eligibility, timelines, and how to contact customer service. Be sure to adjust the details as needed based on your specific business requirements. Let me know if you need further modifications!