Returns Policy

Effective Date: December 20, 2024

At Diamond Glittz (“we,” “our,” or “us”), customer satisfaction is our priority. This Returns Policy outlines the terms and procedures for returning items and obtaining refunds. Please review this policy carefully before making a purchase.

1. Eligibility for Returns

  1. Return Period: Returns must be initiated within 30 days of receiving your order.

  2. Condition of Items: Items must be returned in their original condition, unused, and with all original documentation, certificates, and packaging.

  3. Non-Returnable Items: The following items cannot be returned:

    • Customized or engraved products.

    • Items marked as final sale or clearance.

    • Damaged items not caused by shipping.

2. Return Process

  1. Contact Us: To initiate a return, email us at info@diamondglittz.com with your order number, product details, and reason for the return.

  2. Approval: Once your return request is approved, you will receive instructions, including the return shipping address.

  3. Secure Packaging: Ensure the item is securely packaged to prevent damage during transit. Damaged returns may not qualify for a refund.

  4. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

3. Refunds

  1. Inspection: Refunds will be processed after the returned item is received and inspected.

  2. Processing Time: Refunds are typically issued within 14 business days to the original payment method.

  3. Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

  4. Refund Notifications: You will receive an email confirmation once your refund is processed.

4. Exchanges

  1. Eligibility: Exchanges are subject to product availability and must meet the same return criteria as listed above.

  2. Process: Contact us at info@diamondglittz.com to request an exchange. If the desired item is unavailable, a refund will be issued instead.

  3. Defective Items: Notify us within 7 days of receiving a defective item. Include photos and your order details to expedite the exchange process.

5. Damaged or Incorrect Items

  1. Reporting Issues: If your item arrives damaged or incorrect, notify us within 7 days of receipt at info@diamondglittz.com.

  2. Resolution: Depending on the issue, we will provide a replacement, refund, or store credit.

6. Non-Returnable Situations

We cannot accept returns in the following cases:

  1. Items not in their original condition, missing documentation or packaging.

  2. Items returned without prior authorization.

  3. Returns initiated beyond the 30-day return period.

7. Contact Us

If you have any questions about this Returns Policy or need assistance, please contact us:

Address: 710 Great Apts Brk, Victor, New York(NY), 14564
Phone: (585) 398-7935
Email: info@diamondglittz.com
Website: diamondglittz.com

Thank you for shopping with Diamond Glittz. We value your trust and strive to provide you with an exceptional shopping experience.